Copilotix Logo
Copilotix
Legal

Privacy Policy

How we collect, use and protect your personal data.

Last updated: 24 febbraio 2026

1. Data We Collect

We collect the following categories of personal data:

Directly provided data: Name, email address, phone number, company name when you fill out contact forms or register on the platform.

Usage data: IP address, browser type, pages visited, time spent on the site, data collected through cookies and similar technologies.

Communication data: Messages, support requests and communications sent through our channels.

2. How We Use Your Data

We use your data to:

  • Provide and improve Copilotix services
  • Respond to your requests and provide technical support
  • Send service communications and important updates
  • Analyze platform usage to optimize user experience
  • Fulfill legal and contractual obligations
  • Prevent fraud and ensure platform security

    • 3. Legal Basis for Processing

    Processing of your data is based on:

  • Contract performance: to provide the requested services
  • Legitimate interest: to improve the platform and prevent fraud
  • Consent: for marketing communications (revocable at any time)
  • Legal obligation: to comply with applicable regulations

    • 4. Data Sharing

    We do not sell your personal data. We may share it with:

  • Service providers: technical partners who help us deliver services (e.g. cloud, analytics)
  • Competent authorities: when required by law or to protect legitimate rights
  • Business successors: in the event of merger, acquisition or asset sale

    • All third-party providers are bound by GDPR-compliant data protection agreements.

    5. Data Security

    We implement appropriate technical and organizational measures to protect your data, including:

  • TLS/SSL encryption for all transmissions
  • Role-based access controls
  • Continuous infrastructure monitoring
  • Security incident response procedures
  • Regular IT security audits

    • 6. Your Rights (GDPR)

    As a data subject, you have the following rights:

  • Access: obtain a copy of the data we process about you
  • Rectification: correct inaccurate or incomplete data
  • Erasure: request deletion of your data ("right to be forgotten")
  • Restriction: limit processing in certain circumstances
  • Portability: receive your data in a structured and readable format
  • Objection: object to processing based on legitimate interest
  • Withdrawal of consent: withdraw your consent at any time

    • To exercise these rights: privacy@copilotix.app

    7. Contact and Complaints

    Data Controller: Copilotix S.r.l.

    DPO Email: privacy@copilotix.app

    Phone: +39 350 155 4599

    You have the right to lodge a complaint with your local supervisory authority if you believe that processing of your data violates the GDPR.

    Data retention: Data is retained for the time strictly necessary for the purposes for which it was collected, in compliance with applicable legal terms.